For the warranty of your Audio/Video and Optical Storage products

Digital Consumer products (DC) : Audio / Video

To send defect products in for repair, you have to request an RMA number.
To request an RMA number, please click on this link:  here

After you have submitted your request, you will receive further instructions.

To request a status update for outstanding repairs, send an E-mail, mentioning the LiteOn RMA number, to the following E-mail address:     This e-mail address is being protected from spambots. You need JavaScript enabled to view it

PC Peripheral (ODD) : Optical Storage

If you are experiencing technical problems with your product please visit our FAQ section to try to troubleshoot the problem or contact our support team at the email address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

40% of returned units are not defective so please try to solve the problem by FAQ or technical support before returning your product.

If your product is defect we advise you to return your product to your dealer for RMA service.

If you are a business organization please return the product to your direct supplier for RMA service.