Return Material Authorization for Audio/Video and Optical Storage products

Digital Consumer products (DC) : Audio / Video 

If you are experiencing problems with your home entertainment product please refer to the manual and the FAQ section to try to solve the problem before returning your unit for RMA.

For technical support you may contact our support team via email at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Please put the following information of your device in your mail:

• Model Number
• Serial Number
• Defect Symptom and detail description

In case your device is defect, please contact your local dealer for RMA service.

40% of returned units are not defective so please try to solve the problem by FAQ, the manual or the hotline before returning your product

PC Peripheral (ODD) : Optical Storage

If you are experiencing technical problems with your product please visit our FAQ section to try to troubleshoot the problem or contact our support team at the email address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

40% of returned units are not defective so please try to solve the problem by FAQ or technical support before returning your product.

If your product is defect we advise you to return your product to your dealer for RMA service.

If you are a business organization please return the product to your direct supplier for RMA service.